Support & Training

Support that understands
your world

At Formpak, support isn’t a separate department — it’s part of how we work.

We support customers across formulation, regulatory compliance and documentation workflows, helping teams get the most from the platform as their products, processes and regulatory requirements evolve.

Whether you need help troubleshooting an issue, understanding a workflow or planning a system change, our team is here to help.

What working with our support team looks like

When you contact Formpak support, you can expect:

  • Direct access to knowledgeable team members
  • Clear, practical answers
  • An understanding of formulation and regulatory environments
  • Continuity — not generic ticket responses

We work collaboratively with customers to understand context, not just resolve problems.

Helping your team succeed with Formpak

We believe confident users are successful users.

From initial implementation through to advanced workflows, Formpak training helps teams develop the knowledge and confidence to use the platform effectively.

Our training combines system expertise with industry understanding, helping teams learn not just how Formpak works, but how to apply it within their own formulation and regulatory processes.

During implementation

Structured onboarding ensures your team understands:
  • Formulation workflows
  • Regulatory management
  • Document generation
  • Data structuring best practices
Training sessions are practical, interactive and tailored to your business.

Ongoing training

As teams grow or processes evolve, additional training sessions can support:
  • New users joining the system
  • Advanced workflows and configuration
  • Regulatory updates
  • Refresher training for existing teams

Additional support resources

Regulations Hub

Our Regulations Hub provides guidance and resources covering topics such as IFRA, GHS / CLP, PCN & UFI and transport regulations.

View Regulations Hub

Support Centre Portal

Existing customers can access the Support Centre Portal to raise tickets, manage requests and track support queries.

Go to Support Portal

Need help or training?

If you’d like to arrange training for your team or discuss a specific support requirement, our team will be happy to help.

Speak to our team